2015 Jeep Grand Cherokee Seats Problems
- Complaints
- 317about this part
- Share
- 23%of 1,369 total for the year
- Median mileage
- 69,145miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 317 complaints about the seats of the 2015 Jeep Grand Cherokee, 23% of the 1,369 complaints for this model year. Where a mileage was given, the median is 69,145 miles.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. The plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. I'm very thankful this did not occur while I was driving, but concerns me that it could happen on the driver's side while I am driving.”
NHTSA complaint #11339886, filed 2020-07, 35,150 miles“I was sitting in my 2015 Jeep Grand Cherokee, parked and not moving. While sitting here waiting on an appointment, I was stretching and my elbow tapped the front of the head rest, the head rest popped forward. I had the same issue happen with the passenger head rest a little over a year ago when it popped without anyone sitting in the seat.”
NHTSA complaint #11360607, filed 2020-09, 129,000 miles“While driving on a public roadway at approximately 15 MPH and turning into a fueling station, I was struck in the back of the head by the driver seat headrest propulsion system. The headrest is now in a deployed position. I am unable to collapse it back. It caused me to have to stop operating the vehicle at a fuel station for safety.”
NHTSA complaint #11297213, filed 2020-01, 73,960 miles“While my 2015 Jeep Grand Cherokee was parked in my driveway overnight, the driver's seat headrest deployed. There was no incident during the night that would've caused the headrest to deploy, it simply deployed for no reason. This seems like a safety concern to me, since it could have happened while someone was in the driver's seat.”
NHTSA complaint #11339404, filed 2020-07, 70,000 miles“On 10/1/2019 while driving home from work in my 2015 Jeep Grand Cherokee laredo, the passenger seat headrest deployed for no known reason. This was on a 2 lane highway with traffic moving up to 55 MPH. It sounded like a shotgun blast. Fortunately my wife or older kids weren't in the seat at the time because they could have been seriously injured.”
NHTSA complaint #11265553, filed 2019-10, 95,000 milesRelated service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2015 Jeep Grand Cherokee
353 complaintsEngine
204 complaintsOther or unknown
193 complaintsElectrical system
138 complaintsFuel system
117 complaintsAir bags
104 complaintsSeat belts
59 complaintsVehicle speed control
53 complaintsSteering
42 complaintsBrakes
40 complaintsBody and structure
31 complaintsEngine cooling
23 complaints
← All problems reported for the 2015 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology