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Back-over prevention (rear camera)Part report

2017 Chrysler Pacifica Back-over prevention (rear camera) Problems

Complaints
12about this part
Share
1%of 1,542 total for the year
Median mileage
66,000miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 12 complaints about the back-over prevention of the 2017 Chrysler Pacifica, 1% of the 1,542 complaints for this model year. Where a mileage was given, the median is 66,000 miles. 1 of these say a crash was involved, according to the filers.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“Parksense Unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.”

NHTSA complaint #11673415, filed 2025-07

“I periodically receive a warning when the transmission is placed in REVERSE that the “Camera System is Unavailable”. Sometimes the camera works and sometimes it doesn’t. The Internet is replete with many similar occurrences of Pacificas across several years of manufacture where the camera operates intermittently. This is a serious safety issue and I am very surprised that there appears to be no recall notice.to correct this issue. Information on the Internet implies that this issue is related to a computer glitch and a software update of the Uconnect system may be required. …”

NHTSA complaint #11670518, filed 2025-07

“The backup camera rarely works anymore. It will show a variety of the following: - A blue screen - A black screen - A still image - It works correctly (Rarely happens). The still image is a great cause of concern for safety. It still shows the guiding lines as I am moving the steering wheel, so it almost looks like I am moving in real-time. If the still image is showing nothing behind my vehicle, it could cause me to back over something/someone because camera did not display real-time video. (Attached photos show a vehicle behind my car, but when I turn on the camera, there is a still image. …”

NHTSA complaint #11750165, filed 2026-07

“The contact owns a 2017 Chrysler Pacifica. The contact stated that while operating the vehicle the backup camera had malfunctioned. The contact stated that while in reverse the backup camera display screen image was either a solid blue or a black screen, or the image was frozen, causing a visibility hazard to the driver. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not yet notified of the failure. The failure mileage was 127,000.”

NHTSA complaint #11613458, filed 2024-09, 127,000 miles

“The contact owns a 2017 Chrysler Pacifica. The contact stated that while in reverse(R), the rear-view camera displayed a black or distorted image. The contact stated that the vehicle occasionally shut off while driving at various speeds. The Check Engine and Shift to Park messages were displayed with an audible chime. Due to the failure, the contact was forced to pull over and restart the vehicle to resume normal driving. The vehicle was taken to an independent mechanic, where a code for an unknown sensor was retrieved. …”

NHTSA complaint #11772991, filed 2026-10, 128,000 miles

Related service bulletins

Back-over prevention (rear camera): other model years

YearComplaintsShare of year
202353%
202284%
2021287%
202032%
201993%
201861%
2017121%
200610%
200510%

Other parts of the 2017 Chrysler Pacifica

Engine
525 complaints
Transmission and drivetrain
473 complaints
Electrical system
395 complaints
Steering
289 complaints
Other or unknown
219 complaints
Vehicle speed control
89 complaints
Brakes
87 complaints
Fuel system
74 complaints
Body and structure
62 complaints
Electronic stability control
27 complaints
Suspension
25 complaints
Forward collision avoidance
16 complaints

← All problems reported for the 2017 Chrysler Pacifica

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology