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Visibility (wipers, defrost, mirrors)Part report

2020 Jeep Cherokee Visibility (wipers, defrost, mirrors) Problems

Complaints
4about this part
Share
1%of 334 total for the year
Median mileage
17,500miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 4 complaints about the visibility of the 2020 Jeep Cherokee, 1% of the 334 complaints for this model year. Where a mileage was given, the median is 17,500 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“In less than a year we have had to replace the windshield 2 times already. Both using oem replacements the first from an extremely light impact of the wiper being put down from the standing up position after cleaning the windows the second for now known reason. There is no impact marks just a crack going across the bottom of the windshield. When contacting auto glass replacement centers we were told this is a very common issue on cherokees since the glass is so thin now. …”

NHTSA complaint #11397094, filed 2021-02, 17,500 miles

“I was driving to work this morning at 5:30am in the rain, heavy rain, so I had my wipers on. They were turned to high because of how heavy the rain was. All of a sudden the wipers went crazy and the drivers side wiper was hanging off the side of the car still trying to wipe. I immediately lost visibility and tried to move off the highway. I was struggling to see where the road was. I ended up off pavement at one point and I believe that's where I picked up the screw in my tire that made my tire go flat. …”

NHTSA complaint #11467202, filed 2022-06

“The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 55 MPH, the contact noticed an abnormally loud sound. The contact stated that the rear sunroof panel fractured without impact, and the shattered glass fell all over the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.”

NHTSA complaint #11742771, filed 2026-06, 71,000 miles

“The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the rear windshield exploded without warning. The vehicle was not diagnosed. Neither the manufacturer nor an authorized dealer were notified of the failure. The failure mileage was approximately 3,200. The VIN was not available.”

NHTSA complaint #11378224, filed 2020-12, 3,200 miles

Related service bulletins

Visibility (wipers, defrost, mirrors): other model years

YearComplaintsShare of year
202212%
202121%
202041%
2019111%
201830%
201771%
2016131%
2015151%
2014753%
2006635%
200194%
200092%
19993610%
1998164%
1997103%
1996164%
199571%
1994112%
1993154%
199211%
199121%
199062%
198953%
198811%
198516%

Other parts of the 2020 Jeep Cherokee

Transmission and drivetrain
199 complaints
Engine
46 complaints
Other or unknown
38 complaints
Electrical system
35 complaints
Brakes
30 complaints
Steering
22 complaints
Forward collision avoidance
10 complaints
Fuel system
10 complaints
Vehicle speed control
8 complaints
Air bags
7 complaints
Suspension
7 complaints
Wheels
5 complaints

← All problems reported for the 2020 Jeep Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology