2018 Jeep Grand Cherokee Equipment Problems

“The contact owns a 2018 Jeep Grand Cherokee. The contact stated while reversing, the radio stayed on the display screen. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufacturer also stated that the vehicle needed to be diagnosed. The failure mileage was 28,000.”

“The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen was significantly delaminated, causing unintended screen activation, preventing the driver from activating some vehicle safety functions as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and advised the contact to purchase a new screen because the vehicle was out of warranty. The failure mileage was approximately 80,000.”

“The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. …”

“The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had begun to delaminate which had rendered the screen inoperable. Due to the failure, the contact could not use the front or the rear defrosters. The contact had taken the vehicle to a dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure and was referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.”

“The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat and other functions unintendedly. The contact stated that upon inspecting the vehicle, the contact noticed that the infotainment system screen was delaminated, which the contact related to the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 42,000.”