2020 Jeep Grand Cherokee Equipment Problems
- Complaints
- 2about this part
- Share
- 1%of 241 total for the year
- Median mileage
- 40,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 2 complaints about the equipment of the 2020 Jeep Grand Cherokee, 1% of the 241 complaints for this model year. Where a mileage was given, the median is 40,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The Uconnect screen on my vehicle is starting to delaminate. With that cause its becoming a safety issue as the screen is starting to move around by itself become a distraction on the rode. The navigation system clicks by itself and it is putting my family at risk while driving.”
NHTSA complaint #11591536, filed 2024-05“The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left edge, and on the upper left and upper right areas of the screen. The contact stated that infotainment screen display image was distorted, and the buttons were intermittently inoperable. The local dealer was contacted, and an appointment was scheduled for inspection. The vehicle was not yet inspected or repaired. The manufacturer was contacted, and a case was opened. …”
NHTSA complaint #11627419, filed 2024-11, 40,000 milesRelated service bulletins
- 10251785Jan 13, 2024SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- 10248848Nov 17, 2023Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
- 10243209Aug 30, 2023FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Aug 30, 2023Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242779Jul 27, 2023Customer Satisfaction Notification ZD7 - Radio Software update
- 10242717Jul 27, 2023Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10241056Jun 16, 2023Customer Satisfaction Notification ZD7 - Radio Software Update
- 10241074Jun 9, 2023Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when…
- 10240002May 24, 2023Customer Satisfaction Notification ZD7 - Radio Software Update
- 10240004May 18, 2023SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
Equipment: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 1 | 0% |
| 2023 | 1 | 0% |
| 2020 | 2 | 1% |
| 2019 | 1 | 0% |
| 2018 | 7 | 1% |
| 2017 | 1 | 0% |
| 2015 | 9 | 1% |
| 2014 | 28 | 1% |
| 2013 | 5 | 1% |
| 2012 | 12 | 1% |
| 2011 | 6 | 0% |
| 2010 | 3 | 3% |
| 2009 | 2 | 1% |
| 2008 | 8 | 1% |
| 2007 | 4 | 0% |
| 2006 | 3 | 0% |
| 2005 | 20 | 1% |
| 2004 | 17 | 1% |
| 2003 | 13 | 2% |
| 2002 | 26 | 2% |
| 2001 | 33 | 4% |
| 2000 | 29 | 2% |
| 1999 | 33 | 2% |
| 1998 | 16 | 2% |
| 1997 | 30 | 3% |
| 1996 | 26 | 3% |
| 1995 | 35 | 5% |
| 1994 | 17 | 3% |
| 1993 | 25 | 5% |
Other parts of the 2020 Jeep Grand Cherokee
74 complaintsOther or unknown
64 complaintsEngine
50 complaintsTransmission and drivetrain
39 complaintsFuel system
21 complaintsAir bags
17 complaintsVehicle speed control
15 complaintsBrakes
13 complaintsSteering
13 complaintsForward collision avoidance
9 complaintsBack-over prevention (rear camera)
8 complaintsBody and structure
8 complaints
← All problems reported for the 2020 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology