2020 Ford Edge Body and structure Problems
- Complaints
- 6about this part
- Share
- 2%of 326 total for the year
- Median mileage
- 27,510miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 6 complaints about the body and structure of the 2020 Ford Edge, 2% of the 326 complaints for this model year. Where a mileage was given, the median is 27,510 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The back hatch door was open to put shopping items away, and my daughter turned around to put a cart away in a parking lot. All of a sudden another vehicle was coming and she backed up with a cart in front of her, and the hatch door hit her between the shoulders. It hit her, it stopped and then moved upwards. Something like this also happened to me with another Ford that I traded in last year for this 2020 Ford. …”
NHTSA complaint #11391110, filed 2021-02, 3,000 miles“I am leasing the vehicle and had it for 6 months. When parked and loading groceries into the rear, the liftgate has come down on my head and back at least 5 times on its own. There is a sensor that is under the car and activates when your feet are under it. Faulty design. You cannot load the back without this liftgate coming down on you. I have been hurt and suffered headaches after getting hit with the liftgate. I have contacted Ford and have an open case with them addressing this issue. …”
NHTSA complaint #11413340, filed 2021-04, 5,020 miles“Rear hatch closed on my teenage daughters hand and would not open with remote, button on hatch or the button on dash. Her hand was stuck and the only way to get her out was to take a pry bar to open it enough. Thank goodness we were home and I have tools. This could have been much worse.”
NHTSA complaint #11705224, filed 2025-12“The contact owns a 2020 Ford Edge. The contact stated that while the electronic rear hatch door was opened, the contact stated while placing items into the rear hatch, the rear hatch door erroneously closed making striking the contact. During the failure no injury was reported. The vehicle was taken to the local dealer who diagnosed that a rear hatch door shock had failed. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.”
NHTSA complaint #11519047, filed 2023-04, 50,000 miles“The contact owns a 2020 Ford Edge. The contact stated that the vehicle was included in NHTSA Campaign Number: 20V575000 (Visibility) and the vehicle was repaired before the contact took ownership of the vehicle. The contact stated that after taking ownership of the vehicle, the rearview camera failed to display an image in the rear of the vehicle. The camera displayed a black screen in cold and snowy weather. The contact stated that the carpet near the wheel wells would collect snow causing ice to form around the tires, causing damages to the tires. …”
NHTSA complaint #11570750, filed 2024-02, 86,000 milesRelated service bulletins
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- 11024199Oct 1, 2025Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive…
- 10235153Apr 4, 2023For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to…
- 10207115Jan 14, 2022Some 2019-2020 Edge/Nautilus vehicles built on or before 03-Dec-2020 may exhibit a power liftgate unable to unlatch from both switches after a second unlatch attempt with or…
- 10199502Jul 5, 2021Some 2015-2021 Edge, 2016-2018 MKX and 2019-2021 Nautilus vehicles may exhibit a hood bounce or flutter condition at high speeds. This may be due to an incorrect adjustment of…
- 10189572Mar 19, 2021Some 2015-2020 Edge, 2016-2018 MKX, and 2019-2020 Nautilus vehicles may require replacement of the roof opening panel track or frame for various conditions. When replacing the…
- 10181909Oct 16, 2020Some 2019-2020 Edge/Nautilus vehicles may exhibit an inoperative power liftgate with diagnostic trouble code (DTC) B144F:79 stored in the rear gate trunk module (RGTM). This may…
- 10177863Jul 13, 2020This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit…
- 10175895May 18, 2020Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 2 | 5% |
| 2023 | 2 | 9% |
| 2022 | 3 | 2% |
| 2020 | 6 | 2% |
| 2019 | 11 | 1% |
| 2018 | 20 | 2% |
| 2017 | 26 | 2% |
| 2016 | 32 | 3% |
| 2015 | 51 | 7% |
| 2014 | 17 | 4% |
| 2013 | 300 | 12% |
| 2012 | 168 | 15% |
| 2011 | 274 | 15% |
| 2010 | 13 | 2% |
| 2009 | 4 | 2% |
| 2008 | 16 | 1% |
| 2007 | 14 | 1% |
Other parts of the 2020 Ford Edge
190 complaintsEngine
51 complaintsOther or unknown
50 complaintsElectrical system
25 complaintsForward collision avoidance
21 complaintsBack-over prevention (rear camera)
13 complaintsVisibility (wipers, defrost, mirrors)
13 complaintsVehicle speed control
12 complaintsSeat belts
11 complaintsFuel system
9 complaintsBrakes
8 complaintsSuspension
6 complaints
← All problems reported for the 2020 Ford Edge
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology